BestBuyEyeglasses.com
Frequently Asked Questions
At BestBuyEyeGlasses.com, we pride ourselves on maintaining the highest level of customer service. Our customers and vendors know that each transaction is guaranteed to meet their satisfaction level. If a problem arises, we'll fix it.
All sunglasses and eyeglass frames may be exchanged within 30 days of their shipping date. This is a one-time exchange only service.
Prescription lenses are customized items and therefore cannot be returned or exchanged. If new lenses are required as part of a frame exchange, a 50% credit will be applied to their cost.
Shipping Charges will apply on all exchanges.
Non-defective items may be exchanged within 30 days of the shipping date. After 30 days, all items are no longer eligible for return or exchange. Non-defective item returns are subject to a 10% restocking fee.
Prior to returning an item, please obtain a Merchandise Authorization Form from BBE by calling 1-800-501-4002 or emailing us at customerservice@bestbuyeyeglasses.com.
All sunglasses and eyeglass frames are eligible for a one-time product exchange within 30 days of the original ship date. After 30 days, all items are no longer eligible for return or exchange.
Prior to returning an item for exchange, please obtain a Merchandise Authorization Form from BBE by calling 1-800-501-4002 or emailing us at customerservice@bestbuyeyeglasses.com.
Should you receive a product(s) that you did not order, please contact BBE customer service as soon as possible by calling 1-800-501-4002 or emailing us at customerservice@bestbuyeyeglasses.com.
If the boxes in which items arrive have extensive visible damage, please refuse delivery and contact our customer service department immediately. In some instances, returns may need to be processed through the manufacturer.
Please allow 5 - 7 business days from the time they are received for returns to be processed.
All sunglasses and eyeglass frames carry the original manufacturers warranty.
Frames
All frames carry a 1-year warranty from the date of purchase for all manufacturing defects. These defects include frame colors, hinges, structural design and welding points. Defects NOT under warranty include, but are not limited to, damage caused by twisting, scratching, bending, sitting on, dropping, smashing, stepping on, or gross mishandling of frames.
To find out if your frames are within warranty guidelines, please contact customer service by calling 1-800-501-4002 or emailing us at customerservice@bestbuyeyeglasses.com.
Prescription Lenses
All prescription lenses from BBE are treated with a scratch-resistant coating, making them less susceptible to scratches and other superficial damage. However, lenses may still become scratched. In the event lenses are so badly scratched that you would like to return them, we offer a one-time replacement for 50% off the standard cost. This service is only available within one year of the original purchase date. Shipping charges apply to replacement order.
To find out if your prescription lenses are eligible for the 50% replacement offer, please contact customer service by calling 1-800-501-4002 or emailing us at customerservice@bestbuyeyeglasses.com.
Because prescription lenses are customized and specially ordered for each individual customer, they cannot be returned or exchanged. However, should you wish to exchange a frame with prescription lenses within 30 days of the original ship date, you will be eligible to receive a 50% discount on the new lenses. In addition, you will be credited or charged for the difference in cost between the new frames and the pair being exchanged. Shipping charges will apply to the replacement order.
All BestBuyEyeglasses.com prescription lenses are guaranteed to be 100% accurate. Prior to shipping, prescription lenses are tested to ensure stringent quality control specifications are met. In the event that inaccurate prescription lenses are shipped to you, we will replace them right away at no additional cost.
Ordering prescription lenses for your frames has never been easier. Simply send us your frames and a copy of your vision prescription and we'll mail back your new eyeglasses. Shipping and cost of lenses will apply.
Note: Bestbuyeyeglasses.com is not responsible for broken or damaged frames, new or used, on orders for prescription lenses only.
Contact lenses may be returned within 30 days of purchase. All contact lens boxes or vials must be sealed in their original packaging. Opened boxes or vials are not eligible for exchange or return. A 10% restocking fee will be applied to all unopened contact lenses returned for credit only.
Orders placed online or directly with a customer service agent may be cancelled within 24 hours of their purchase. Orders cancelled after 24 hours are subject to a 10% restocking fee.
BestBuyEyeglasses.com is committed to safeguarding your privacy when using our online ordering system or via our telephone services. The information we collect: Name, Address, Telephone Number, Email Address and Credit Card Information is used only to complete and verify transactions and ensure delivery of your purchases.
All information collected is kept completely confidential and will never knowingly be distributed to outside agencies, companies or organizations.
From time to time, we may contact you with specials or important company information. If you do not wish to be included on our distribution list, please contact customer service by calling 1-800-501-4002 or emailing us at customerservice@bestbuyeyeglasses.com.
Bestbuyeyeglasses.com has security measures in place to prevent theft, misuse or loss of personal information. All computer systems are protected by Verisign, an established and trusted online security provider.
Due to the rise in online credit card fraud and to protect confidential customer information, we may request additional information from you when placing an order. This will help protect your account and guard against fraudulent activities.
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