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Return Information

  • Easy Returns

    At Best Buy Eyeglasses we want you to be happy with your order!. If for any reason your are not completely satisfied with your order, you may return it within 30 days of delivery. We will even provide you with a FREE return shipping label. We Offer:

    • a 30 day prescription lens guarantee. See below for details.
    • a 30 day return policy. Certain fees apply. See below for details.

    We warranty our frames and lenses for manufacturer defects for one full year! See what is covered in the manufacturer's warranty below.

  • How to Return an Item

    Important: Any return that isn't accompanied by an official RMA# will incur a $15.00 surcharge.

    Please follow the steps below to return an item:

    1. Before returning a product, call customer service at 1-800-501-4002 to obtain an RMA (Return Merchandise Authorization) number and a free return-shipping label.
    2. All products must be returned with any unused warranty cards, instruction booklets, cleaning cloths, and cases when applicable.
    3. The RMA number MUST be written on the outside of the package and/or on the return shipping label. Any return that isn't accompanied by an official RMA# will incur a $15.00 surcharge.
  • Returns Due to Size, Color, Fit, or Other Preferences

    You can return items for any reason within 30 days of receiving them. Just call our customer service department first at 1-800-501-4002 so that they can get you started with the return process and get your FREE return shipping label.

    30-Day Return Policy
    Non-Prescription Eyewear
    • Full purchase price refunded minus 10% restocking fee
    • Free return shipping
    • Original packaging must be included
    Prescription Eyewear
    • Full purchase price refunded minus 50% of the lens price
    • Free return shipping
    • Original packaging must be included

    Prescription lenses are custom-made and, therefore, cannot be resold.

  • Returns Due to Defects Covered by 1-Year Warranty

    All of our frames and prescription lenses are covered by a 1-year manufacturer's warranty. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase. Call our customer service department at 1-800-501-4002 to find out if the damage is covered under our warranty and to get your free shipping labels.

    Please do NOT attempt to repair eyewear yourself we cannot accept products that have been tampered with for return under a manufacturer's warranty.

    What's Typically Covered What's Not Covered
    Lens Defects
    • Cracks not caused by rough handling
    • Peeling coatings
    • Exposure to excessive heat or cold
    • Prolonged exposure to water
    • Rough handling
    • Improper cleaning
    Frame Defects
    • Stripped screws
    • Broken nosepad posts
    • Broken or loose hinges
    • Dislodged jewels or logos
    • Excessive exposure to heat or cold
    • Prolonged exposure to water
    • Rough handling
    • Improper cleaning
    • Oxidation or discoloration
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